Lifecycle Marketing Coordinator- South Bank, QLD

• →Assist with campaign reporting, performance tracking and post-campaign analysis
• →Assist in building and maintaining automated customer journeys and marketing campaigns
• →Coordinate campaign timelines and support project delivery across multiple stakeholders
• →Support audience segmentation, campaign testing, deployment and quality assurance activities
• →Assist with maintaining marketing automation databases, templates and communication assets
• →Ensure all communications are aligned with brand guidelines, tone of voice and compliance requirements
• →Monitor campaign performance and identify opportunities to improve engagement and customer experience
• →Collaborate with internal teams to support customer journey enhancements and cross-channel marketing initiatives
• →Support the execution and optimisation of customer lifecycle communications across email, app/web push notifications and SMS channels
• →Work with marketing, product and MarTech teams to gather campaign requirements and ensure timely delivery of communications
• →Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• Intermediate proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Travel, airline or FCTG industry experience is advantageous
• Experience coordinating marketing campaigns or projects is desirable
• Strong organisational, time management and stakeholder coordination skills
• Exposure to email marketing, CRM or marketing automation platforms is desirable
• Marketing degree (completed or currently studying) or experience in a similar marketing role
• Understanding of customer journey, lifecycle marketing or digital marketing principles is advantageous
• Experience with Salesforce Marketing Cloud or similar marketing automation platforms is desirable but not essential

What you'll Enjoy

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚 Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

#LI-BC1#LI-Onsite 

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes. 

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