Enterprise Accounting Success Manager

LondonFull-timemid

OtherAccounting

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Quick Summary

Overview

The Enterprise Accounting Success Manager (ASM) role is an experienced customer facing role that will help support the Enterprise customer base in our Close Management solution.

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The Enterprise Accounting Success Manager (ASM) role is an experienced customer facing role that will help support the Enterprise customer base in our Close Management solution. The Accounting Success Management team operates as strategic advisors who leverage their deep product knowledge to close adoption gaps, resolve complex challenges, and push long-term customer value to drive net revenue growth.

This role represents an advanced level of technical and judgment-based ownership within the ASM track. Enterprise ASMs operate with minimal oversight, independently manage a book of complex customers and are accountable for successful customer outcomes. The Enterprise ASM role works heavily with the Enterprise AE team, in addition to their Account Management counterparts.

Having a strong background in previous professional accounting or audit experience will allow the candidate to build instant rapport with our enterprise customer base by addressing accounting specific questions, scenarios, or other elements during the post implementation phase to maximize adoption and enhance our clients’ entire customer experience.

This role is hybrid working in our central London office 3 days per week.

Provide excellent customer service, uncovering client pain points and consulting on best practices to help clients achieve their financial transformation goals within your assigned book of business.

Actively identify opportunities to increase product adoption and account optimization across the platform to ensure a high customer retention rate and increase expansion opportunities

Possess deep product expertise, communicating latest relevant product releases and upcoming roadmap enhancements to customers

Actively collaborate with relevant internal partners (Account Management, Sales, Compliance ASMs, Implementation, Support, Product/Engineering, Marketing) sharing insights based on the specific needs of your clients.

Build and nurture robust long-term relationships with key stakeholders within your book of business. This includes establishing Business Reviews alongside Account Management and Account Executive counterparts.

Lead virtual and in-person executive client meetings to expand our footprint, foster end-user adoption, mitigate churn, and increase expansion.

Act as the voice of the customer to understand to build the product roadmap alongside the Product and Engineering teams by understanding the unique needs of your customers

Work in partnership with Account Management and Account Executives to maintain a high gross retention rate of your renewals and expand the pipeline within your accounts.

Demonstrates strategic thinking in analyzing multifaceted client scenarios, accurately identifying root causes, and executing comprehensive remediation plans.

Builds referenceable customers both at the product and user level

Forecast and track key account metrics (e.g., churn, net revenue retention, product adoption).

Mentor new ASM team members through shadowing, informal coaching, and knowledge sharing

Undertake any other tasks that may be assigned to help the company meet its goals.

5+ years of experience in accounting, consulting, audit, accounting advisory, or equivalent experience in a customer success role

BA/BS degree in Business Administration, Accounting, Finance or relevant fields.

Experience working with/for enterprise companies

Strong accounting fundamentals with hands-on experience across close, reconciliation, and financial reporting processes

Strong organizational skills with the ability to prioritize effectively across competing demands

Clear and confident communication skills with both accounting and non-accounting stakeholders

A high level of ownership and accountability for execution quality and customer experience

Ability to travel up to 30%