Hotel Assistant Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

At Four Seasons, exceptional guest experiences are built through genuine care, attention to detail, and world class service. As a Hotel Assistant Manager, you will play a key role in ensuring our guests receive seamless, personalised experiences while supporting the smooth operation of the hotel.

Four Seasons Hotel London at Park Lane is seeking a Hotel Assistant Manager to join our Front Office leadership team. This is an exciting opportunity for a hospitality professional who thrives in a guest facing leadership role and enjoys taking ownership of hotel operations.

As Hotel Assistant Manager, you will support and lead the day to day operation of the hotel, ensuring exceptional guest experiences and smooth operational delivery across all departments.

Acting as one of the senior leaders on property, you will oversee guest arrivals and departures, support operational teams, manage service recovery situations, and drive service excellence throughout the guest journey. You will also participate in the hotel's Duty Manager programme and play a key role in maintaining a safe, secure, and welcoming environment.

• →Lead and support Front Office operations, including Reception, Guest Services, Concierge, and Communications
• →Ensure a seamless and personalised arrival and departure experience for all guests
• →Act as the primary point of contact for guest concerns, service recovery, and operational escalations
• →Support and coach team members, driving engagement and performance
• →Monitor daily operations to ensure exceptional service standards are consistently achieved
• →Maintain strong communication across all hotel departments to ensure operational excellence
• →Work closely with Housekeeping, Engineering, Security, Food and Beverage, and other departments to support guest satisfaction
• →Support Duty Manager coverage and represent hotel leadership when required
• →Maintain health, safety, security, and emergency procedures throughout the hotel
• →Assist with special projects, VIP arrivals, and operational initiatives as required

• Previous experience in a supervisory or management Front Office role within a luxury hotel environment
• Strong Front Office knowledge with an understanding of wider hotel operations
• Excellent leadership and team development skills
• Exceptional guest service and problem solving abilities
• Strong communication skills with fluent spoken and written English
• Ability to make decisions confidently and effectively in a fast paced environment
• Professional presentation and a genuine passion for hospitality
• Experience with Opera PMS
• Flexibility to work a variety of shifts, including occasional overnight coverage
• Right to Work in the UK

• Full time position based on a 40 hour working week
• Primarily daytime shifts across a rotating schedule
• Flexibility required across mornings, evenings, weekends, public holidays, and occasional overnight coverage

If you are a confident hospitality leader who enjoys developing people, supporting hotel operations, and delivering exceptional guest experiences, we would love to hear from you.