Shore Experience Specialist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.

The Four Seasons Yacht I boasts 679 ft. in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio

Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.

Reporting to the Director of Shore Experience, the Shore Experience Specialist provides administrative, operational, and organizational support to the Shore Experience team. This role is responsible for maintaining tour content and operational systems, supporting tour development and execution, and ensuring the accuracy of tour-related information across multiple platforms.

• →Create and maintain shore experiences digital collateral, including but not limited to tour descriptions, content worksheets, contracts, insurance certificates, and incident reports.
• →Maintain pricing master sheets and calculate tour retail pricing based on foreign exchange rates and approved margin guidelines.
• →Collaborate with the Marketing team on the creation and maintenance of promotional materials for shore experiences.
• →Build and maintain tours within the company's reservation and operations systems.
• →Ensure tour costs are accurately entered and updated at the time of contract execution.
• →Load and maintain tour inventory within the Shore Experience system.
• →Provide support to Private Yacht Charter (PYC), internal stakeholders, external partners, and shipboard teams regarding shore experience programs.
• →Provide ship-to-shore administrative support once yachts are in operation.
• →Support the Shore Experience team in communications with tour operators and local suppliers.
• →Assist with site inspections and destination reviews as required.
• →Ensure data integrity, accuracy, and timely updates across all shore experience platforms.

• 2-3 years of experience in tour operations, tour planning, or supporting tour program development.
• 3+ years of experience within the luxury travel industry; luxury cruise experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking abilities.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Office, SharePoint, Microsoft Teams, and DocuSign.
• Ability to work independently while also collaborating effectively within a team environment.
• Fluency in written and spoken English.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Ability to handle confidential information with professionalism and discretion.

• Hybrid work model with three days per week in the Miami Corporate Office.
• We are currently seeking for two Shore Experience Specialist positions:
  • One position based in Miami, Florida.
  • One position based in Europe, working remotely.