Internal Customer Manager (Based in France)

As an Internal Customer Manager, you are the central point of contact for a dedicated customer portfolio (dealers and end users) in France. You operate primarily from your home office, staying closely connected with both customers and internal teams through digital communication. While this is largely a remote role, you will visit our headquarters in Groningen approximately four times per year for on‑site collaboration and alignment. Using digital communication, CRM systems and structured workflows, you ensure smooth processes and an excellent customer experience.

You will manage customer accounts internally, handle customer inquiries and feedback, and ensure consistent, high‑quality follow‑up. Acting as the commercial link between customers, field sales, and marketing, you coordinate information, maintain accurate CRM data, and manage a KPI‑driven pipeline with structured, recurring tasks. This role suits someone who enjoys structured internal work, regular customer interaction through digital channels, and working within clear processes in a (home)office environment.

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  Drive growth: strengthen and expand relationships with existing customers through calls, e-mails, and online meetings.

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  Win new business: identify, qualify, and onboard new accounts in close collaboration with field sales.

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  Own the pipeline: manage your CRM pipeline, forecast accurately, and achieve sales targets.

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  Promotions & campaigns: present monthly and annual promotions and convert them into sales.

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  Support & advise: provide after-sales support, quotations, and advice to maximize customer satisfaction.

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  Market insights: stay on top of trends & competitors and share insights with sales/marketing.

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  Plan for Success: create an account plan that aligns with our overall sales objectives.