Forward Deployed Engineer

You'd rather read a merchant's API logs than ask them what's wrong. The fastest path to a fix usually starts in the code.

You can hold a customer call and a stack trace in the same hour without losing either.

You see every one-off integration as an automation waiting to be written, and you write it.

You see Customer Ops, Engineering, and Account Management as one team and know exactly where you sit in it: the technical engine that makes the integrations work and the system stronger with every account.

You want to be the technical IC at a bank designed to run mostly without one - building the system from inside the highest-stakes accounts.

You want to own the customer relationship outright. The AM is the face of the merchant; you make their integration work.

You need a mature onboarding playbook before you can move. Your first month, the playbook is what you're writing.

You'd rather file a ticket at Engineering than open the codebase and propose the fix yourself.

You think of customer-facing technical work as a step toward eventually managing a team. The path here is deeper ownership of harder integrations and more of the system, not bigger headcount.

3+ years in a customer-facing role in a B2B environment.

Experience in a fast-paced start-up (50-100 employees).

Based in Berlin or willing to relocate.

Comfortable traveling within Europe and occasionally globally.