Payroll Administrator

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

Reporting to the Payroll Partner, we are looking for a detail-oriented and proactive Payroll Administrator to join our People Operations team in Riga. You will provide essential administrative support across all areas of payroll processing, helping to ensure that our employees are paid accurately and on time, every time.

This is an excellent opportunity for someone looking to build a career in payroll and HR operations, working within a collaborative team and gaining hands-on experience across payroll controls, employee queries, benefits administration, and cross-functional finance liaison. You will work closely with the Finance team and act as a key point of contact for employee payroll queries, ensuring that our people have a seamless and positive experience at every stage.

• Finance Team Liaison: You will act as a first point of contact for payroll-related queries from the Finance team, providing accurate data and escalating variances to the Payroll Partner where needed.
• Employee Payroll Queries: You will support employees with payroll queries, investigating and resolving discrepancies in a timely and professional manner, maintaining a query log to track issues through to resolution and again working closely with the Payroll Partner to escalate where needed. 
• Payroll Controls Administration: You will help to implement and administer our payroll control tasks, carrying out pre- and post-payroll checks to ensure accuracy and compliance at every pay cycle and identifying process improvements for future scalability and efficiency.  
• Payroll Processing Support: You will assist the Payroll Partner with end-to-end payroll processing where required, collecting and verifying data inputs and maintaining payroll records in line with statutory requirements.
• Compliance & Documentation: You will support the maintenance of payroll audit trails and documentation in line with GDPR and relevant labour laws, and assist with statutory reporting.
• Benefits Administration: You will support our Reward and People Operations teams with the administration of employee benefits including renewals and maintaining accurate records as well as assisting employees with benefits queries and enrolment.

• Payroll or Finance Administration Experience: Some prior experience in a payroll, HR or finance administrative role — internship or junior-level experience is welcome.
• Attention to Detail: Strong numerical accuracy and a methodical, structured approach to work, with the ability to manage sensitive and confidential information with care.
• Clear Communicator: Strong written and verbal communication skills with the confidence to handle queries from employees and key stakeholders. 
• Organised & Deadline-Driven: Able to manage multiple tasks simultaneously and meet strict payroll deadlines in a fast-paced environment.
• Growth Mindset: A curiosity to learn and develop within payroll and People operations, with an eagerness to take on new challenges, build expertise over time, and use AI to drive efficiencies. 

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€1660 - €2080 (gross)) of the pay range until performance can be assessed in the role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity - all permanently employed GCs get equity to help you make a valuable contribution
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work. 

As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices.

To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as:

Asian, Black, Mixed or Other — 25% 

Neurodiverse — 9% 

LGBTQIA+ — 9% 

Disabled — 1% 

Average age — 33

Female — 45%

Male —  55% 

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here

Sustainability

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.