Hosting Sales and Support Messaging Guide

OtherSupport

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Overview

Location Details: Serbia - Remote At GoDaddy the future of work looks different for each team.

Technical Tools

OtherSupport

~1 min read

→You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
→You will provide technical feedback on processes and procedures to reduce customer concerns
→You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
→You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
→Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging
→Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
→Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
→Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
→Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity