Customer Experience Representative

United States·New GloucesterFull Time - Non-Exemptmid

OtherCustomer Experience Representative

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Quick Summary

Overview

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

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OtherCustomer Experience Representative

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

As a Customer Service Representative, you’ll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you’ll develop and nurture strong customer relationships and deliver outstanding service.

Every day, you’ll support customers with service orders and billing analysis. You’ll offer creative resolutions and connect your clients with the right products and services for their needs.

PRIMARY DUTIES & RESPONSIBILITIES:

Responsible for providing customer service for all customers.

Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.

Experience in dealing with challenging interpersonal situations using flexibility to create positive change.

Strong face to face, written and verbal communications skills.

Experience diffusing difficult customer situations.

REQUIRED EXPERIENCE & KNOWLEDGE:

Two years of experience in direct or related industry.

Associate degree in business or a combination of education and experience.

Interact with complex database and management systems supporting customers.

You’ll thrive in this role if you’re an effective communicator with excellent interpersonal skills. To be successful, you’ll need to be familiar with bookkeeping practices and data management.

If you’re a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit.