IT Service Desk Specialist

As an IT Service Desk Specialist, you'll support Gong employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. You’ll help keep people productive, informed, and equipped with the systems they need to do their best work. 

This role requires full on-site work. 

• Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments
• Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process
• Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance

• Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity
• Office IT issues such as printers, meeting room A/V, and network-related escalations
• Access and support needs across employee lifecycle moments, including pre-hire setup, onboarding, and separation

• Helping employees stay productive by resolving issues quickly and clearly
• Creating a smoother day-to-day technology experience across the office and for remote employees
• Strengthening IT operations through solid documentation, knowledge sharing, and reliable support processes

• You bring 3+ years of IT support experience and know how to troubleshoot across both Windows and macOS
• You communicate clearly, set expectations well, and keep users informed in a calm, professional way
• You can manage multiple requests at once, prioritize effectively, and stay organized with minimal supervision
• You’re comfortable supporting employee access and administration across tools like Okta, Zoom, Slack, and Google Workspace
• You have a strong service mindset and care about creating a positive support experience
• You’re confident handling basic network troubleshooting and know when to escalate issues efficiently.

At Gong, we empower our employees with ownership to solve complex problems, make impactful decisions, and build cutting-edge products. We call this “Own. Solve. Impact.”

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a workplace, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.

*This position requires Israeli residence

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