Customer Care Advisor

United States·West RosevilleFull Timemid

OtherCustomer Care Advisor

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Quick Summary

Overview

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC,

Technical Tools

OtherCustomer Care Advisor

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Customer Care Advisor is responsible for initiating the sales process, building and managing prospect lists and generating qualified leads that will be passed on to designated sales staff for follow-up.

Representing GoodLeap as a subject matter expert during a series of calls to customers

Provide exceptional customer service and support by utilizing strong verbal and written communication skills.

Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services

Update GoodLeap systems to ensure each interaction with a customer is well documented

Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap

Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly.

Complete other tasks as deemed appropriate by manager.

3+ years of customer service and/or sales experience

Previous solar customer service or sales experience highly desired

Excellent interpersonal, verbal, and written communication skills

Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion

Embraces change and is flexible to the needs of the business and team

Ability to accept and apply coaching and feedback from leadership.

Proven track record of reliability and a strong work ethic is a must.

Location & Eligibility

Where is the job

West Roseville, United States

On-site at the office

Who can apply

Listing Details

Posted: April 27, 2026
First seen: April 27, 2026
Last seen: May 4, 2026

Posting Health

Days active: 6
Repost count: 1
Trust Level: 38%
Scored at: May 4, 2026

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Apply for this position

Goodleap

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GoodLeap is a technology company delivering best-in-class financing and software products for sustainable home solutions, enabling homeowners to adopt products like solar panels, batteries, and energy-efficient HVAC systems.

Employees

3k+

Founded

2003

Domain

Jobs

External application · ~5 min on Goodleap's site

Please let Goodleap know you found this job on Jobera.