Goodleap10d ago

New

Payments Support Specialist

United States·BentonvilleFull Timemid

OtherSupport Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC,

Technical Tools

OtherSupport Specialist

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Payments Support Specialist works with our clients to ensure we are delivering the best Payments experience possible. This role will provide external and internal client support related to the end-to-end Payments’ product, as well as internal payments operations.

Additional duties include updating Payments Opportunities per SOP guidelines, ensuring that weekly data provided to the PGSM team for pipeline management, development, and goal alignment across the Payments teams is accurate. Act as a payments Subject Matter Expert (SME) for internal and external support and assist with contractor training as necessary. The Payments Support specialist will assist in weekly contractor outreach to ensure that trainings are scheduled in a timely manner, and onboarding processes flow in a timely manner.

The Payments Platform and Customer Support will have full accountability for all payments support and provide regular risk and compliance oversight to Leadership.

Provide our clients with world-class service related to our Payments platform. Understand client goals and pain points and partner to resolve issues and enhance product experience. Respond to and log email communication in the Support email inbox. Log in to Support queue daily and ensure timely responses and high service levels with all communications.

Drive contractor readiness by coordinating outreach for Origin set up and required trainings. Assist with contractor training when necessary. Ensure completion of onboarding flow across platforms. (Origin, Stripe, SFDC).

Serve as the go-to Subject Matter Expert (SME) for payments platform, providing expert guidance and solutions to both internal teams and customers.

Take initiative in identifying areas for improvement within the support process, leading projects and partner with leadership to enhance client experience and operational efficiency.

Communicate effectively with clients, team members, and other stakeholders, ensuring clear and concise information flow.

Prior customer support experience preferred

Work independently and collaboratively

Takes initiatives

Effectively interact with high profile partners

Exceptional verbal and written skills

Ability to drive projects from start to finish

Diligent record keeping, maintain training materials and documentation

Superior customer service skills

Flexibility to adapt to changing priorities and business needs

Proficient with Excel and PowerPoint

Knowledge in payment products a bonus

Compensation: $25 - $28/hour

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

Location & Eligibility

Where is the job

Bentonville, United States

Hybrid — some on-site time required

Who can apply

Listing Details

Posted: June 8, 2026
First seen: June 18, 2026
Last seen: June 18, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 47%
Scored at: June 18, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Goodleap

lever

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable home solutions, enabling homeowners to adopt products like solar panels, batteries, and energy-efficient HVAC systems.

Employees

3k+

Founded

2003

Domain

Jobs

External application · ~5 min on Goodleap's site

Please let Goodleap know you found this job on Jobera.