Sales - Assisted onboarding specialist

Saudi Arabia·Riyadhmid

OtherOnboarding Specialist

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Quick Summary

Key Responsibilities

Assist customers who drop out of self-onboarding, ensuring they complete the process smoothly. Guide customers through document uploads, ensuring compliance with regulatory standards.

Requirements Summary

Strong customer service skills with a solution-oriented mindset. Familiarity with compliance processes and standards. Experience with CRM tools and operational workflows.

Technical Tools

OtherOnboarding Specialist

Responsibilities

~1 min read

→Assist customers who drop out of self-onboarding, ensuring they complete the process smoothly.
→Guide customers through document uploads, ensuring compliance with regulatory standards.
→Collaborate with the compliance team to verify customer documentation and information.
→Oversee terminal ordering and ensure timely delivery to customers.
→Maintain a feedback loop with the product and tech teams to address onboarding gaps.
→Accurately update customer data and feedback in the CRM system.

Requirements

~1 min read

Strong customer service skills with a solution-oriented mindset.
Familiarity with compliance processes and standards.
Experience with CRM tools and operational workflows.
Highly organized and capable of managing a large volume of customers efficiently.
Preferred: Experience in the fintech industry, particularly payment acceptance.

Achieve an 80% customer reach rate.
Maintain a 60% onboarding conversion rate over qualifed .
Ensure all customer feedback is recorded accurately in the CRM system.

This role offers a unique opportunity to work at the intersection of customer service, compliance, and technology in a dynamic fintech environment.

What We Offer You
We believe you will love working at HALA!

We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
We offer highly competitive compensation packages, including the potential for shares.
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

If you think you have what it takes to join a remarkable team #apply_now