Senior IT Support Analyst

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

We’re looking for a Senior IT Support Analyst who thrives in fast-paced, high-growth environments. This role is more than ticket resolution — you’ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows.

You’ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience.

If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you.

• Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools

• Serve as an escalation point for complex or high-impact issues

• Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset

• Support remote and hybrid employees across time zones

• Improve onboarding/offboarding workflows and automate where possible

• Manage identity and access (Okta/Google Workspace/Full Stack)

• Administer endpoint management (Iru, Jumpcloud. etc.)

• Optimize SaaS management and license provisioning

• Identify repetitive issues and implement scalable solutions

• Create and maintain documentation and internal knowledge bases

• Partner with Security on device compliance, access controls, and audits

• Help implement new tools and systems as the company grows

• Participate in incident response when needed

• Work closely with People Ops, Finance, Security, and Engineering

• Help evaluate and roll out new productivity tools

• Provide technical guidance during company growth initiatives (new offices, M&A, rapid hiring, etc.)

• 5+ years of IT support experience, ideally in a startup or high-growth environment

• Experience supporting both macOS and Windows (macOS-heavy preferred)

• Hands-on experience with:

  • Google Workspace

  • Slack

  • Okta or other IAM platforms

  • Endpoint management tools (Jamf, Intune, Kandji, etc.)
    ITSM systems (Jira, Linear, ServiceNow, etc.)

• Strong troubleshooting skills across hardware, SaaS, networking basics, and identity

• Experience with SaaS administration and lifecycle management

• Basic scripting or automation skills (PowerShell, Bash, or similar) preferred

• Comfortable working in cloud-first environments

• Builder mentality — you improve things instead of working around them

• Highly organized and documentation-driven

• Bias toward action and ownership

• Comfortable with ambiguity and rapid change

• Strong communicator who can translate technical concepts to non-technical audiences