Senior Manager - Sports Ops, Content Optimization

United States·United Statessenior

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Quick Summary

Overview

What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers.

Technical Tools

performance-management

We're seeking a Senior Manager - Sports Ops, Content Optimization to lead & develop critical operational functions within the Sportsbook department. This senior manager role will elevate four key teams - Product Operations, Planning, Real Time Engagement and Sportsbook QA to industry-leading standards through their dedicated managers who report directly to this position. The ideal candidate will be an operational excellence champion who thrives on developing leaders, implementing scalable processes, and driving strategic initiatives that enhance our competitive position in the market.

A core focus of this role is driving customer engagement by ensuring our front-end platforms are compelling, intuitive, and optimized for the betting experience. You'll work closely with your team managers to create content strategies & operational processes that captivate customers and maximize engagement.

This position requires understanding that sports betting operates 24/7, with critical operational decisions and team leadership needed during evenings, weekends, and major sporting events when customer activity peaks

Responsibilities

~2 min read

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Drive the continuous evolution of operational teams to industry-leading performance, establishing clear performance benchmarks, implementing improvement initiatives, and ensuring consistent delivery of exceptional results across Product Operations, Planning, RTE, and UX QA functions
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Lead operational excellence initiatives across all teams, establishing KPIs, implementing best practices, and creating frameworks for continuous improvement that align with business objectives and elevate team performance to industry-leading levels
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Oversee performance management processes for the management team, including goal setting, regular check-ins, performance reviews, and career development planning to ensure optimal team performance
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Identify process gaps, design scalable operational procedures, and implement systematic improvements that enhance efficiency and quality across all functions
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Develop comprehensive reporting frameworks and create presentations that provide clear narrative, actionable insights, and strategic recommendations to support the Director of Sportsbook Operations
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Foster strong relationships across Trading, Marketing, Product, Technology, and other key stakeholders to ensure seamless coordination and alignment on operational initiatives
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Proactively identify areas of operational concern across teams, develop mitigation strategies, and work with managers to implement sustainable solutions
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Champion innovative approaches to operational challenges, thinking strategically about process improvements and technology solutions
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Ensure consistent quality standards across all operational functions, establishing quality metrics and working with managers to implement quality control measures
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Design and oversee training programs for team managers, ensuring they have the skills and knowledge required to effectively lead their respective teams and drive operational success