Retail Strategic Associate

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate.

The Retail Strategy Associate plays a key supporting role within the retail field organization, reporting to the Chief Revenue Officer (CRO) and to the Chief of Staff (dotted), who partners closely on strategic frameworks, analysis, and initiatives that drive business performance.

In this role, you will work at the intersection of strategy and execution—supporting revenue growth, streamlining operations, and strengthening communication across a 100+ studio fleet. You will collaborate closely with the Chief of Staff to develop structured approaches to problem-solving, synthesize insights from the field, and ensure initiatives are grounded in data and aligned to broader business priorities, while ensuring constant collaboration and communication with the field to ensure adoption, feedback loops, and results. 

The ideal candidate is highly organized, analytical, and a strong communicator who thrives in a fast-paced, collaborative environment. This role is perfect for someone who enjoys bringing structure to complex problems and wants to make a direct impact on field performance and growth.

Revenue Support:

Support the CRO and retail team in projects focused on driving revenue and margin expansion.

Support revenue-driving initiatives by increasing attachment rates and expanding basket size through a more consultative, customer-focused approach that drives both revenue and gross margin.

Facilitate retail contests and build visuals for Yoobic (the internal retail communication platform) submissions.

Monitor key performance metrics across studios, identifying trends and opportunities to optimize revenue, operations, and overall studio health.

Communication + Field Collaboration:

Organize and streamline communication with Studio Managers, including weekly updates, alignment meetings, and best practice sharing for consistency across a 100+  studio fleet.

Collect and synthesize feedback from studios across product, seasonal performance, and operations to inform continuous improvement.

Assist in planning and executing leadership summits (Studio Manager, Regional General and District Managers) to drive alignment, training, and goal achievement across the field.

Meetings + Reporting + Strategic Analysis:

Weekly District meetings – building out the weekly deck in a standardized format ensuring consistency across the districts.

Monthly Regional meetings – building out the monthly deck in a standardized format ensuring consistency across the regions.

Support the development of structured approaches to recurring business challenges, ensuring consistency and scalability across the field.

Help drive initiatives that address underperformance and enable progress in partnership with cross-functional partners (Retail, HR, Marketing, Operations, Inventory, and Finance)

Partner with the Chief of Staff to develop frameworks, analyze business performance, and translate insights into actionable recommendations that improve revenue, operations, and studio health.

 

Medical/Dental/Vision Health Plans

Long-term Disability 

Life Insurance

401k and Roth IRA Plans 

Paid Parental Leave

Open PTO policy

Employee discounts on our amazing products!