Senior Business Systems & Improvement Manager

We’re looking for a Senior Business Systems & Improvement Manager to lead the development and evolution of our Business Operating System (BOS). This role plays a critical part in ensuring strong governance, effective risk management, and consistent, high-quality project delivery across the business.

• Lead the design, development, and phased implementation of the Business Operating System (BOS)

• Drive improvements in governance, risk management, and operational performance across projects and functions

• Partner with senior stakeholders to embed consistent, scalable, and efficient ways of working

• Provide clear reporting and insight on performance, risk trends, and control effectiveness to senior leadership

• Support the evolution of the business towards a fully integrated and digitally enabled operating model

• Collaborate with Digital & IT teams to enhance systems, workflows, and access to performance data

• Lead internal audit programmes and coordinate external certifications (e.g. ISO)

• Ensure regulatory, health & safety, environmental, and information governance requirements are embedded

• Facilitate forums and working groups to drive continuous improvement and organisational learning

• Promote a culture of accountability, control, and continuous improvement across the business

• Proven experience in business systems, governance, operational improvement, or a similar role

• Strong understanding of control frameworks, risk management, and assurance processes

• Experience working across digital or business transformation initiatives

• Confident engaging and influencing senior stakeholders across multiple functions

• Strong analytical mindset with the ability to translate data into meaningful insight

• Experience managing audits, compliance frameworks, or certification processes

• Knowledge of ISO standards or similar frameworks (desirable)