Executive Customer Care (Multipurpose Gates Documentation)

• →Supervise and coordinate all cargo pre-gate and exit-gate documentation to ensure accuracy, completeness and speed, with subordinate staff adhering to SOPs, procedures and guidelines.
• →Ensure timely, 100%-accurate gate documentation for cargo entry and exit, complying with SOPs, policies and work instructions.
• →Ensure empty and loaded trucks are weighed on terminal weighbridges where required – cross-verifying against truck tickets, ensuring correct platform positioning and real-time system updates.
• →For manifested container movements, ensure accurate pre-exit inspection (seal inspection, seal images, inspection notes, IMDG labels) and real-time TOS posting per legal requirements and SOP.
• →Verify weighbridge accuracy through regular test weighments with Operations and TMD, conducting weighments only when variations are within acceptable limits.
• →Coordinate closely with the CC Helpdesk and peer departments; uphold professionalism, integrity and confidentiality; and maintain compliance with legal, regulatory and organisational standards.

PEOPLE MANAGEMENT & COMPLIANCE:
Train and mentor staff; ensure administration, discipline and consistent performance; ensure QHSE compliance; and promote a culture of team motivation and engagement.

QUALIFICATIONS & EXPERIENCE:
Education: Min. 14 years of education in any discipline. Physical and mental fitness per QHSE standards. Available to work shifts, including nights, weekends and public holidays.

Experience: 3 years of experience in a relevant field (terminal gate operations).

Language: Proficient in reading and writing English.

TECHNICAL COMPETENCIES:
Experience in terminal gate operations; knowledge of laws and regulations governing container/cargo handling at the terminal; knowledge of the Terminal Operating System (TOS) and WeBOC; basic knowledge of terminal operations and container inspection; able to operate a computer, MS Office and email. Core Values: Ready to respond Eager to collaborate Safe, secure & sustainable Innovative for excellence Fair & committed.