Senior Manager, Technical Training

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

As a Senior Manager, Technical Training, you'll own the full training lifecycle for Huntress's security organization, from identifying performance gaps across the SOC and Global Support teams to building the frameworks, onboarding paths, and programs that close them. The focus of this role is not content delivery, but rather creating repeatable systems that make our people measurably better from day one and well beyond it.

This is equally a people leadership role. You'll develop and grow a team of training practitioners, coaching them toward increasing ownership while you focus on program strategy, operational partnerships, and outcome measurement. You'll collaborate directly with subject matter experts across the security organization, treating AI adoption as a force multiplier for doing this work at a scale that wasn't previously possible. This is a ground-floor opportunity to define how training works within the security organization. The frameworks you build here will outlast any single program.

• →Own the end-to-end training lifecycle for the security organization - needs analysis, program design, content development in collaboration with SMEs, delivery, and outcome measurement
• →Build and maintain onboarding paths that get new hires to operational readiness faster and more consistently across SOC and Global Support
• →Partner with SOC and Support Operations Managers to identify performance gaps and translate them into structured, prioritized learning initiatives
• →Develop and enforce program quality standards including assessment design, knowledge validation, and effectiveness tracking
• →Define and report on enablement metrics that connect learning outcomes to operational performance, not just completion rates
• →Leverage AI-assisted tooling to accelerate content development and program iteration without sacrificing rigor
• →Develop and grow direct reports, creating clear growth paths and coaching toward increasing ownership of program and content responsibilities
• →Maintain a live requirements backlog ensuring programs reflect current operational realities rather than static curricula

• 5+ years designing and operating training or enablement programs in a technical domain, with demonstrated ownership of outcomes
• Experience managing or mentoring direct reports with a track record of developing talent toward greater ownership and scope
• Proven ability to conduct needs analysis and translate operational gaps into structured learning frameworks
• Experience building measurement systems that connect programs to performance, not just participation
• Track record of collaborating with subject matter experts to develop technically accurate content without requiring SMEs to carry the instructional design work
• Comfort working in ambiguous, high-growth environments where the process needs to be built before it can be followed
• Familiarity with cybersecurity operations, SOC workflows, or technical support environments sufficient to earn credibility with practitioners quickly