API Support Analyst I

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of
varying technical backgrounds through basic API integration processes.

• →Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
• →Address basic questions related to third-party integrations with IBKR API.
• →Guide clients through initial API connection processes.
• →Direct clients to relevant documentation and resources.
• →Triage market data inquiries and escalate as appropriate.
• →Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.
• →Document client interactions accurately in the support system.
• →Follow established support protocols and workflows.

• Bachelor's degree or equivalent experience (preferred)
• Basic understanding of programming concepts and what coding entails
• Excellent written and verbal communication skills
• Ability to communicate technical concepts to clients with varying levels of technical proficiency
• Strong problem-solving abilities
• Customer-service oriented mindset
• Ability to work in a fast-paced environment

• Interest in financial markets and trading systems.
• Previous experience in a technical support role.
• Knowledge of financial APIs or trading systems (a plus).
• Ability to learn quickly and adapt to changing technologies.

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.