Business Support Professional

• →Prepare Collection Accounts: Gather and organize all necessary documentation to initiate the collection process and facilitate account turnover to the Risk Department.
• →Review Credit Limit Increase Requests: Evaluate customer accounts and submit requests for credit limit increases as needed.
• →Reconcile Deductions and Overpayments: Investigate and resolve customer account discrepancies by analyzing deduction reports and overpayment activity to ensure accurate account balances.
• →Handle Credit Card Chargebacks: Gather and organize all necessary documentation to respond to and resolve chargeback disputes in a timely and accurate manner.
• →Process Refund Reconciliations: Reconcile and process customer refunds ensuring accuracy and compliance.
• →Assist in Managing Escheatment Process: Assist in reconciling aged credit balances by identifying refund requirements or resolving credit discrepancies.
• →Cross-Departmental Communication: Collaborate with departments such as Cash Applications, Billing and Adjustments Customer Maintenance, Tax Maintenance, etc to resolve issues related to past-due accounts
• →Small Balance Accounts: Send past-due notices via the GetPaid system to collect on minor balances.

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

• Requires a bachelor's/Master degree in Finance with 0 - 1 years of relevant experience.
• Proficient in Microsoft Office and other productivity software systems, (Get Paid and SAP are a plus).
• Strong analytical, numeracy and research skills.
• Excellent communication skills.
• Solid negotiation and leadership skills.
• Excellent customer relations skills.