Prior Authorization Pharmacy Technician

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Sound like a perfect match? Apply now - we can't wait to hear from you!

IU Health has an exciting opportunity as we expand our Pharmacy Refill and Pharmacy Prior Authorization Departments. This position will be based in Plainfield, IN out of our Integrated Service Center but will eventually provide the opportunity for a hybrid/remote schedule.

The Prior Authorization Pharmacy Technician plays a vital role in supporting providers and patients by facilitating medication prior authorization requests with insurance payers. This position works closely with providers, clinical staff, pharmacists, and insurance companies to ensure timely and accurate completion of prior authorizations, helping patients gain access to necessary medications. Technicians in the prior authorization department work at the top of their license in Indiana, utilizing strong analytical skills, attention to detail, and medication knowledge. This is an excellent opportunity for experienced pharmacy technicians seeking to expand their skill set in a clinical, office‑based environment.

• →Initiate, process, and track prior authorization requests for prescription medications
• →Collaborate with providers and clinical staff to gather required clinical documentation and supporting information
• →Communicate with insurance companies and pharmacy benefit managers to determine coverage requirements and authorization status
• →Accurately document prior authorization activity, outcomes, and payer responses in the electronic medical record and pharmacy systems
• →Review medication requests for completeness, accuracy, and appropriateness prior to pharmacist review
• →Follow up on pending prior authorizations to ensure timely resolution and minimize delays in patient care
• →Communicate professionally with providers, clinic staff, and pharmacies regarding authorization status and next steps
• →Ensure all work complies with state regulations, payer guidelines, and organizational policies
• →Support pharmacists and the broader pharmacy team as needed

• Strong attention to detail and ability to analyze insurance requirements and medication information
• Solid knowledge of common drug names, therapeutic classes, and pharmacy terminology
• Excellent written and verbal communication skills
• Ability to manage multiple requests simultaneously while meeting deadlines
• Strong organizational and problem‑solving skills
• Ability to work independently while contributing to a collaborative team environment
• Commitment to accuracy, quality, and patient safety

• High School Diploma or GED required
• Active Indiana Pharmacy Technician License required
• Minimum of one (1) year of pharmacy technician experience (retail experience preferred; hospital or clinic experience considered)
• Prior authorization or insurance‑related experience preferred but not required
• Requires Pharmacy Technician National Certification within one year of hire unless enrolled in accredited college of pharmacy or enrolled in or graduated from an ASHP/ACPE accredited Pharmacy Technician training program.   

• Office‑based setting within a provider‑supported prior authorization team
• Set schedule with no nights, weekends, or holidays
• After an initial training period, partial remote work opportunities may be available based on performance, accuracy, and departmental metrics