Customer Quality Manager

Your Role Key responsibilities in your new role * Manage the quality related customer complaints, focusing on sustainable problem solving and fast response to customers * Understand customer requirements, and manage to solve it with win-win solutions * Able to manage high complex cases * Manage and coordination for customer audit / quality visit * Support the design-in projects at major customers * Support the quality improvement activity with customers * Develop strategy for customer quality and service improvement * Quality marketing/training to customer * Manage customer satisfaction improvement program Your Profile Qualifications and skills to help you succeed * Bachelor Degree or above in Engineering * 10+ years’ working experience in Semiconductor or related industry, and 5+ years’ experience in customer interface role * Advanced knowledge of quality systems, methods, procedures and tools(e.g. risk management, FMEA, 8D, 5why, etc.) * Solid knowledge of semiconductor technologies including Front End, Back End and Test) * It is required to have good problem solving skills and good communication skills * Good spoken / written English is required * Self-motivated and ability to work independently and under pressure * Good understanding on Power Management application for AI server is preferred Contact: lucy.shi@infineon.cn #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels. We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.