Quality Manager

At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

We are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. Our mission is to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome – starting a family!

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

We are seeking an enthusiastic and proactive individual who will be responsible for leading and maintaining the Healthcare Quality Management System (QMS) at the TFP Simply clinic and associated satellites and will be responsible for implementing a robust quality system to used to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the Human Fertilisation and Embryology Authority (HFEA) and other relevant regulatory bodies. These conditions must also comply with the guidance on good practice as set out in the HFEA’s Code of Practice and all relevant clinical and laboratory directives. The role includes responsibility for the TFP Simply Incident, non-conformances , user satisfaction, internal and external auditing systems. As well as, KPI / Objective monitoring, assistance with TFP Simply complaint handling and implementation of the continual improvement processes for this clinic. You will be a valued member of the TFP Simply management team and a champion of all things Quality. In terms of the wider TFP Group you will also be a member of the TFP quality team working on Group level projects and initiatives.

• Degree or equivalent post graduate diploma and/or experience
• Recognised management qualification and/or healthcare experience
• Using and managing Quality Management Systems and Risk Management processes and practice, including risk assessment and incident investigation

• Conducting and preparing for audit

• Experience in using QMS software

• Document control experience
• Proven competency in managing complaints
• Background in developing policies and procedures
• Skilled in project management
• Experience of working within a complex organisational environment

Location: TFP Simply Fertility - Chelmsford

Hours: Full Time 37.5 Hours per week

Monday to Friday

1 work from home day per week

Salary: Competitive (Experience dependent)

Pension: Dual Contribution scheme

Holiday Entitlement: 27 Days + Bank holidays (pro rata)