Internship: EIO team

You will support day-to-day PDM operations (task resolution, Incident ticket handling, user support) and help test and evaluate AI-assisted tools used in our PDM applications. This internship blends hands-on systems support with structured software testing and offers exposure to real-world engineering data and process automation. Your Role Key responsibilities in your new role * Operations Support * Help to resolve user tickets related to workflows, permissions, and data issues in PDM applications(3 system applications) * Document fixes, create FAQs/how‑to guides, and contribute to standard operating procedures (SOPs) for common tasks. * Monitor queues and service levels; escalate complex issues; help analyze root causes and propose preventive actions. * Support release activities (e.g., change notices, BOM updates, file/version control) under guidance from the PDM team. * AI Tools Testing for PDM Applications * Execute test plans and test cases for AI features (e.g., automated classification, metadata extraction, smart search, suggestion engines). * Prepare and curate representative datasets; run experiments and record outcomes using defined evaluation metrics (accuracy/precision/recall, latency). * Log defects with clear reproduction steps; track resolutions; re-test fixes; maintain change logs and test reports. * Assist with prompt design and evaluation for AI-enabled workflows; compare baseline vs. AI-assisted results. * Gather user feedback, summarize findings, and recommend improvements to models, prompts, or UX. * Collaboration and Reporting * Work closely with PDM Product Owner, Scrum Master and Developer team to ensure stable operations during testing. * Provide weekly updates on ticket volumes, closure rates, test progress, and key risks. Your Profile Qualifications and skills to help you succeed * Bachelor's Degree in Information Technology or any relevant fields of study * Minimum CGPA 3.00 and above * Preference for candidate with knowledge in Artificial Intelligence #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.