VTC Technician

United States·St. Louis,Springfieldmid

OtherTechnician

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Quick Summary

Overview

About INflow Federal - founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions to the Department of War (DoW) and Joint Force operations across 20+ states.

Technical Tools

OtherTechnician

About INflow Federal - founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions to the Department of War (DoW) and Joint Force operations across 20+ states. Our strength comes from our people - especially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation. Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI/ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay ahead - driving smarter, faster, and more secure outcomes.

Video Teleconferencing Operations Center (VTOC) Technicians provide Tier I – Tier III support. The VTC Technician role is critical in ensuring seamless, secure, and reliable enterprise communication. Operating within the VTOC, this position is responsible for the end-to-end lifecycle of video teleconferencing operations, from initial scheduling and endpoint installation to live session monitoring and advanced troubleshooting. The ideal candidate will be highly responsive, capable of managing complex escalations with engineering teams, and proficient in maintaining accountability through the Service Plus ticketing system to drive continuous system improvement.

Nice to Have

~1 min read

Technical Writing: Develop and maintain operational documentation (step-by-step troubleshooting guides) to be utilized by varying levels of support staff.

Education: Associate degree (AA or AS).

Certification: DoD 8140 IAT Level II compliance or higher.

Certification: Security+ Certification.

Experience: 3+ years of progressive experience in A/V operations, IT support, or VTC administration.

Technical Proficiency: Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints. Additional proficiency with devices from manufacturers such as AMX, Extron, Crestron, and Planar.

Active TS/SCI

Other Notes

Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.
If accommodation is needed with your application or the interview process for applicants with disabilities, please contact Human Resources at 703-594-8601.
Candidate must have the ability to lift up to 50 lbs.
Must have willingness to perform duties not listed in the job description as required by INflow and our customer.

Citizenship Requirements

* Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment.

Equal Opportunity Employer

Diversity and Inclusion

INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.