Customer Service Executive - Malaysia

Malaysia·Petaling Jayamid

OtherCustomer Service Executive

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Quick Summary

Overview

Employment Background Screening (EBS) is a fundamental and growing activity of the company and we are looking for a Customer Service Executive to lead the day to day client relationship for all employment background screening activities for clients in Malaysia.

Key Responsibilities

Manage the launch of all new candidate screenings. Present training of client representatives. Deliver strong relationships with existing customers. Encourage long-term business links ensuring that client needs are fully satisfied.

Requirements Summary

Bachelor Degree or higher Minimum 1 years work experience as a Customer Service Officer, Account Manager, Secretary or equivalent High level of integrity Well organized with strong administrative skills Detail-oriented with experience working in a…

Technical Tools

OtherCustomer Service Executive

Employment Background Screening (EBS) is a fundamental and growing activity of the company and we are looking for a Customer Service Executive to lead the day to day client relationship for all employment background screening activities for clients in Malaysia.

We are in growth mode so this represents an exciting opportunity for the right person with dedication, drive and ambition.

Responsibilities:

Manage the launch of all new candidate screenings.
Present training of client representatives.
Deliver strong relationships with existing customers.
Encourage long-term business links ensuring that client needs are fully satisfied.
Handle all inquiries and feedback.
Maintain and update the client database.
Assist the field team with reporting activities.
Client retention and renewals

Requirements:

Bachelor Degree or higher
Minimum 1 years work experience as a Customer Service Officer, Account Manager, Secretary or equivalent
High level of integrity
Well organized with strong administrative skills
Detail-oriented with experience working in a fast-paced environment
Ability to work to clear deadlines
Excellent interpersonal, presentation and communication skills
Customer service-oriented
Fluent in English both spoken and written is essential; mastery of other languages would be an advantage

If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this is role for you!

Integrity Malaysia is an equal opportunity employer.

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Integrity Malaysia is a foreign investment company - Jasa Integritas Malaysia Sdn Bhd - that has a proud history in Malaysia. Our business is to provide services related to the prevention, detection and investigation of fraud.

Our services include employment background screening, business investigation, compliance, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys.

As a rapidly expanding company with a robust and diverse portfolio of services, Integrity Malaysia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.

For more information, please see our website: www.integrity-asia.com