Location Manager - Yellowstone National Park

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As a Location Manager, you will play a vital role in supporting the day-to-day operational functions that keep the park running smoothly.

This position will be located at Mammoth Hot Springs. The Location Manager has the authority and responsibility to direct all phases of daily operation at the location level. While providing this direction, the Location Manager will fully support, monitor, and control all programs instituted by the individual departments and the National Park Service.

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
• All meals provided at no cost including breakfast, lunch, and dinner
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• →Maximize sales, control expenses, and meet or exceed budgeted profits while maintaining quality standards across all departments
• →Monitor product quality, customer service, and property appearance, ensuring compliance with company and National Park Service standards
• →Develop management abilities of staff and department managers to achieve financial and guest service objectives consistently
• →Address guest complaints promptly and empathetically, aiming for satisfactory resolutions
• →Manage staffing, schedules, and labor costs effectively based on business forecasts and budgeted guidelines
• →Enforce company policies, procedures, and core values while prioritizing safety and risk management throughout the location
• →Collaborate with Human Resources to maintain employee satisfaction and address concerns promptly
• →Oversee all aspects of location management, including employee housing, evaluations, and on-call responsibilities, while maintaining flexibility in work hours and duties

• Business Management or Hospitality Degree or 3-5 years equivalent experience
• Strong communication skills
• Strong people skills
• Motivational, organizational, and time management skills
• Knowledge of Company policies and procedures
• Knowledge of Microsoft Word and Excel
• Ability to review and analyze financial documents
• Possession of valid driver’s license preferred but not required

Physical Requirements include:

• Must be able to lift items up to 50 pounds
• Must be able to walk and/or stand a minimum of 30 minutes at a time
• Must be able to kneel or lay flat on the ground to inspect beneath beds, kitchen lines, and beneath furniture
• Must be able to climb stairs
• Must be able to walk on uneven terrain, including icy and snow-covered areas

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.