Service Administrator

Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries.

Is responsible for overseeing administrative details within the service department. This individual must supervise their own work as well as those in their department, requiring positive and direct communication with customers and fellow employees.

• →Help plan and execute repair of all equipment and systems with a high quality of work that is satisfactory to the customer and is up to company standards. Review customer requests for service to ascertain cause for service request, type of malfunction, and job details.
• →Manage and organize the working records for time, parts, supplies, and outside purchases in repairs. Would also include overseeing service quote development and presentations, review of jobs completed and invoicing.
• →Manage field vehicles per DOT guidelines.
• →Manage the safety meetings and following/developing safety policy & procedures.
• →Communicate with customers in respectful, honest, and clear ways, employing excellent customer service.

The individual in this position should be detail oriented, a problem solver, reliable, ethical, intelligent, and able to adapt in dealing with customers, suppliers, co-workers.

• Able to prioritize many projects.
• Excellent communications skills. This includes strong computer skills.
• Good, safe work habits.