Knowbe47d ago

Tech Support (Position located in Singapore)

Singapore·Singaporemid

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Quick Summary

Requirements Summary

Familiarity with standard concepts,

Technical Tools

OtherSupport

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Responsibilities

~1 min read

→Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
→Collaborate with Product team by providing customer feedback for product enhancement
→Communicate directly with customers to gather details as needed to fully define issues or requests
→Work with CSM team to swiftly resolve customer issues
→Investigate and document technical issues
→Manage ticketing queue, ensuring timely resolution of reports and requests
→Apply troubleshooting skills to assist customers with product-related issues
→Conduct technical walkthroughs and webinars of KnowBe4's products
→Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Requirements

~1 min read

Familiarity with standard concepts, practices and procedures within the IT Security Field
Minimum of 1 year experience in similar or related position
Two-year degree preferred
Familiarity with firewall and email protocols is preferred
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Can demonstrate integrity, accountability, respect and commitment
Strong collaborative and teamwork skills
Must be able to work with minimal supervision

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.