NYC Manager of Retail

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.  

Guest Services

• →Serve as a role model for customer-first behaviors according to company standards
• →Build a team of customer-focused employees through coaching and measurement
• →Responsible for Doughnut Ambassador deployment to focus on creating a great guest experience
• →Handle customer situations professionally
• →Handle any customer concerns
• →Respond to customer inquiries on a timely basis
• →Ensure all products meet Krispy Kreme quality standards
• →Conduct store tours
• →Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• →Sales
• →Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
• →Work with the Management team to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Safety and Sanitation

• →Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.
• →Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

• →Oversee proper upkeep of store facility and equipment

Personnel

• →Responsible for recruiting, hiring, training, and dispute resolution
• →Supervise all shift personnel including deployment of Key Holders
• →Build a team of customer-focused employees and foster teamwork
• →Demonstrate leadership in employee development
• →Assist in communicating to store employees and enforcing all store policies, standards, and practices

Accounting

• →Assist Management team in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• →Accounting tasks such as counting and depositing revenues.
• →Assist Management team in completing required corporate reporting documentation, both financial and operational
• →Manage company resources responsibly including inventory control
• →Manage financial duties
• →Protect company assets

Leadership

• →Communicate and model company standards and policies
• →Implement efficiently and effectively directives from store, corporate, and divisional management
• →Develop and maintain store organization to promote efficient operations
• →Interface with corporate office personnel

• High school or GED required
• 3-5 years management experience in a retail or QSR environment
• Must be at least 21 years of age
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Must perform all related competencies outlined in the Krispy Kreme Management Training Workbook
• Post secondary education strongly preferred

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. 

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme. 

Manager of Retail starting salary is $80,000 per year.