Director, Claims

We're looking for an exceptional claims leader to help build and scale a best-in-class claims organization.

As Director, Claims, you'll partner closely with the AVP, Claims to lead our claims function, drive operational excellence, and ensure outstanding outcomes for our policyholders, trading partners, and business. This is a hands-on leadership role for someone who combines deep technical claims expertise with a passion for developing people, improving processes, and fostering a high-performance culture.

You'll serve as a trusted advisor on complex claims, help shape claims strategy, oversee claim operations and vendor relationships, and play a critical role in recruiting, coaching, and developing the next generation of claims professionals.

This role is ideal for a leader who is equally comfortable discussing coverage and liability strategy on a complex claim, analyzing claims performance trends, mentoring team members, and helping scale a modern claims organization.

• →Partner with the AVP, Claims to lead and scale a high-performing claims organization focused on delivering exceptional claim outcomes.
• →Serve as a senior technical resource and escalation point for complex, high-severity, litigated, and coverage-sensitive claims.
• →Provide guidance on coverage analysis, liability assessments, reserving, settlement strategy, and claim resolution.
• →Use data, analytics, and technology to monitor performance, identify trends, and continuously improve claims operations.
• →Oversee relationships with TPAs, defense counsel, and other external partners to ensure quality, consistency, and efficiency.
• →Recruit, coach, and develop high-performing claims professionals while fostering a culture of accountability, collaboration, and continuous improvement.
• →Partner cross-functionally with underwriting, actuarial, legal, finance, and operations teams to support profitable growth and informed decision-making.
• →Help shape claims strategy, governance, processes, and best practices as the organization continues to grow and evolve.

You are an exceptional claims professional with strong judgment and a proven track record of handling complex claims.

You bring:

• Deep expertise in coverage analysis, liability evaluation, reserving, negotiation, and claim resolution.
• Strong claims judgment and the ability to make sound, consistent decisions in complex situations.
• Experience managing high-exposure, litigated, and coverage-sensitive claims.
• The ability to balance customer outcomes, business objectives, and technical excellence.
• Strong analytical and technological capabilities, including the ability to leverage data to improve claim outcomes, performance management, and operational effectiveness.

We're looking for someone who embodies the qualities that help great teams succeed:

• Humility – Welcomes feedback, learns from mistakes, and consistently recognizes the contributions of others.
• Communication – Builds trust through active listening, clear communication, and effective collaboration with internal and external stakeholders.
• Resilience – Embraces change, navigates ambiguity with confidence, and maintains focus in a fast-paced environment.
• Commitment to Growth – Passionately recruits, develops, coaches, and retains high-performing claims professionals.
• Accountability – Holds self and others to high standards, delivers difficult messages when necessary, and fosters a culture of integrity, respect, and ownership.
• Technical Excellence – Demonstrates exceptional claims judgment and consistently makes sound coverage, liability, reserving, and resolution decisions.
• Analytical & Technology Mindset – Leverages data, analytics, and technology to improve claim outcomes, operational performance, and decision-making.

• 10+ years of progressive claims experience within commercial insurance, specialty insurance, E&S, MGA, or carrier
• Significant experience handling complex casualty, liability, professional liability, financial lines, or specialty claims.
• Demonstrated leadership experience managing and developing claims professionals.
• Experience overseeing litigation, external counsel, TPAs, and vendor partners.
• Strong understanding of claims operations, claims technology, analytics, and performance management.
• Proven ability to influence stakeholders and drive organizational change.
• Professional insurance designation (CPCU, AIC, ACII, or equivalent) preferred.

Nice to Have:

• Cyber and Builders Risk would be helpful but not required