Loadsmart
Loadsmart1mo ago
USD 70000–95000/yr

IT Operations Lead

Chicago · Chicago · (chicago) · ChicagoFull-Timelead
OtherIT & AdministrationIt Operations EngineerIt OperationsInfrastructure & Cloud
0 views0 saves0 applied
Apply Now

Quick Summary

Overview

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY? Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

Technical Tools
OtherIT & AdministrationIt Operations EngineerIt OperationsInfrastructure & Cloud
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

We are looking for a talented and driven IT Operations Lead to join our team! We are seeking someone who is hands-on, strategic, and thrives in a dynamic and fast-paced global company.
 
In this role, you will run our Corporate IT function, ensuring that Loadsmart's technology environment is secure, reliable, and scalable. You will own IT strategy, day-to-day operations, SaaS governance, and the systems that keep our workforce productive, while collaborating closely with Security, Platform Operations, HR, and Finance.
 
Job Type: Exempt
DEPARTMENT: Technology
LOCATION: Chicago, USA, onsite 5 days a week

  • Own end-to-end IT service delivery, including help desk, incident management, request fulfillment, and escalation workflows
  • Administer identity and access management platforms (Okta, Google Workspace, Auth0), including SSO integrations, MFA policies, and employee lifecycle management
  • Manage core collaboration and productivity platforms (Google Workspace, Slack, JIRA/Confluence, Okta, Zoom), including configuration, integrations, and license management
  • Manage endpoint devices across Mac, Windows, and mobile via MDM, including patching, encryption, and compliance policies
  • Own IT vendor relationships, contract negotiations, license utilization, and budget tracking across the SaaS portfolio, including procurement of IT equipment and laptops
  • Partner with Security on endpoint protection, SOC 2 compliance requirements, and corporate security policy enforcement
  • Maintain a comprehensive SaaS inventory and lead Shadow IT discovery and rationalization to reduce risk and redundancy
  • Manage corporate network infrastructure, including LAN, WAN, Wi-Fi, firewalls, VPN, and DNS across office locations
  • Automate repetitive IT processes such as onboarding, access provisioning, and inventory tracking through scripting and workflow tools
  • Define and communicate company-wide IT policies and track/report IT KPIs and operational health to stakeholders
  • Drive operational maturity through documentation, runbooks, knowledge base development, and continuous process improvement
  • 5+ years of experience in IT operations, systems administration, or corporate IT management, with at least 2 years in a leadership or lead role
  • Deep knowledge of identity and access management (Okta, Google Workspace Admin, SSO/SAML, SCIM)
  • Strong experience with endpoint management (MDM solutions for Mac and Windows), device lifecycle, and patching strategies
  • Solid networking fundamentals: routers, switches, firewalls, VPN, Wi-Fi, and DNS
  • Experience with SaaS vendor management: procurement, license optimization, contract negotiation, and Shadow IT discovery
  • Good understanding of information security concepts and compliance frameworks (SOC 2)
  • Experience with IT service management practices: ticketing systems, SLA management, and incident response
  • Excellent written and spoken English communication skills, ability to collaborate across a distributed, international team
  • Hands-on scripting ability (Python, Bash, or similar) for automation of IT workflows
  • Experience with AWS cloud fundamentals (IAM, basic networking, cost awareness)
  • Familiarity with IT asset management tools and practices
  • Experience with LTE/cellular networking and IoT or edge device management
  • Familiarity with drive imaging, OS flashing, and hardware-level diagnostics
  • Industry certifications (ITIL, CompTIA, Google Workspace Admin, Okta Certified)
  • Experience supporting a startup or mid-sized company (~300–500 employees) in a fast-paced environment
  • Familiarity with BI tools (PowerBI, Superset) and data-driven IT reporting
  • Experience with LTE/cellular networking and IoT or edge device management
  • Familiarity with drive imaging, OS flashing, and hardware-level diagnostics

    • Listing Details

    Posted
    March 3, 2026
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    42%
    Scored at
    April 24, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Loadsmart
    Loadsmart
    lever

    Be part of the logistics revolution. Welcome to our Career Page.

    Employees
    350
    Founded
    2014
    Domain
    loadsmart.com
    Jobs
    View 12 jobs
    View company profile

    3 other jobs at Loadsmart

    View all →

    Explore open roles at Loadsmart.

    Loadsmart
    Business Development Representative- Mexico City
    Full-Time    Loadsmart
    Inside Sales Representative (June Onboarding)
    USD 45000–50000
    Full-Time    Loadsmart
    Sales Development Representative
    USD 53000–55000
    Full-Time

    Similar It Operations jobs

    View all →
    SezzleSezzleRemote
    IT Operations Intern
    Remote
    SpacexSpacex
    Satellite On-Orbit Operations Engineer (Starlink)
    $105k–$120k/yr
    K
    Kenjyatrusantgroup
    System Administrator (SF)
    $130k–$250k/yr
    D
    Dovelewis Veterinary Emergency And Specialty Hospital
    IT System Administrator
    Z
    Zipcolimited
    IT Operations Engineer
    V
    Voyagertechnologiesinc
    IT Operations & Support Lead
    USD 150000-170000

    Browse Similar Jobs

    Manager2.1kFitness & Wellness2kAssistant Manager1.7kData Collector1.6kEngineer1.2kDirector1.1kAssociate1kSocial Work & Counseling973Consultant967Social Worker945Behavioral Health942Assistant849Social716Operations Associate504Analyst498Psychiatric Mental Health Nurse Practitioner448Technician446Coordinator439Staff Engineer378Service Associate335
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    LoadsmartIT Operations LeadUSD 70000–95000
    Apply Now