Coordinator, Visitor Services

Los AngelesFull-timemid

OtherCoordinator

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson,

Technical Tools

OtherCoordinator

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. 

POSITION SUMMARY

The Coordinator, Visitor Services provides administrative, scheduling and project management support to the Visitor Services Department. Reporting to the Director, Visitor Services, the role requires strong coordination, administrative and communication skills to a fast-paced organization and support work that contributes to the overall visitor experience.

The Coordinator is a highly organized, effective communicator who supports the implementation of established processes and procedures within the department. This role partners cross-functionally with teams including Revenue & Engagement, Operations, Facilities, People & Culture, and others on organizational and visitor-facing initiatives.

Provide general administrative support and assist with special projects for the Visitor Services management team, including pre-opening planning, staff scheduling, team events, training coordination, new hire onboarding coordination, and external-facing events, in partnership with and under the guidance of the People & Culture Team and other relevant departments

Support project management across Visitor Services by tracking progress, timelines and immediate risks in Airtable or other project management tools

Liaise with Finance and Accounts Payable on vendor payments, invoicing, and budget tracking process for the Visitor Services department

Maintain and assist in preparation of supporting materials for the Director, Visitor Services in preparation of meetings and events

In coordination with the Director, Visitor Services, organize departmental meetings, notify attendees, record and distribute minutes, and provide meeting recaps, reports, and summaries to cross-departmental teams

Serve as an ambassador and point of contact to Museum visitors; provide backup support to front-of-house team for special circumstances such as VIP Tours

Assist with visitor feedback collection and reporting; maintains and manages division records on policies and procedures

Perform special projects and other duties as assigned by the Director, Visitor Services

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.