Manager, Retail Warehouse

Los Angeles,Los AngelesFull-timemid

OtherManagerLogistics & Supply ChainWarehouse Manager

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ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson,

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OtherManagerLogistics & Supply ChainWarehouse Manager

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. 

The Lucas Museum seeks a results-driven Manager, Retail Warehouse on our Revenue & Engagement team to help lead retail warehouse operations in support of the opening and ongoing operations of the Museum’s retail store. Reporting to the Director of Retail & Licensing Strategy, this role will be responsible for managing back-of-house inventory and merchandise to ensure availability of products that enhance the visitor experience. They will also lead a team of retail warehouse associates, providing coaching and development to team members to foster a positive and dynamic work environment.

Manage the day-to-day operations of the Museum’s retail warehouse, including inventory intake, storage, allocation, and distribution

Oversee product flow from receiving through distribution to ensure accuracy, timeliness, and alignment with retail demand

Ensure retail merchandise is properly staged, allocated, and delivered to sales channels on time, directly supporting sales performance and customer experience

Develop, implement, and maintain standard operating procedures (SOPs) for warehouse and inventory management in alignment with Retail leadership

Support warehouse opening procedures, including staffing plans, operational readiness, and inventory setup

Build and manage a high-volume warehouse operation, ensuring efficient workflows and organization

Maintain accurate inventory records and oversee cycle counts, audits, and reporting to ensure inventory integrity

Coordinate with vendors and suppliers regarding deliveries, discrepancies, and logistics; serve as the primary escalation point for inventory-related issues

Supervise, schedule, and support back-of-house retail staff, including assigning work, monitoring productivity, and managing performance

Provide training, coaching, and ongoing feedback to Retail Warehouse Associates in partnership with Retail leadership

Ensure compliance with health and safety standards, inventory control practices, and applicable local, state, and federal regulations

Partner with the People & Culture team to support hiring, onboarding, and training of warehouse staff

Collaborate with Retail and Revenue & Engagement teams to support product launches, restocks, and promotions through effective inventory execution

Uphold and model the Museum’s commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging in team leadership and daily operations

10+ years of experience in a Retail Operations role, preferably for an arts & cultural institution or prominent consumer brand

7+ years of management experience hiring, training, and coaching retail staff

Knowledge of retail inventory management

Knowledge of health and safety standards and maintaining OSHA compliant operations in California

Excellent communication and negotiation skills

Excellent team management skills

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.

Building Trust & Relationship Management : Accountable Ownership and clearly shares information and the "why" behind decisions. Asks for and values the opinions of others. Displays empathy when listening. Acknowledges when trust has been broken and focuses on rebuilding. Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.

Accountable Ownership: Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally. Recognizes when they are not approaching a situation with accountability but instead with a blame mindset. Takes accountability for assigned tasks and executes on deliverables in a timely manner.

Strategic Alignment & Execution : Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values. Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model. Displays critical thinking when faced with a challenge by asking probing questions and looking for connections.