Job Coordinator

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana Kentucky and Minnesota.  A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us.  We are employee owned and relationship powered.

Located at our Byron Center, MI facility, the job coordinator team assists customers through estimating, scheduling, and planning countertop installations.  Day-to-day responsibilities include:

• Promptly responding to incoming customer inquiries and requests.
• Receiving and processing customer estimate requests, providing detailed and accurate estimates.
• Entering submitted orders and scheduling template appointments efficiently.
• Proactively following up on missing information to prevent delays and obtaining final customer confirmation before production.
• Clearly communicating final pricing to customers and ensuring accurate cost tracking
• Acting as a liaison between fabrication, dealers, and end users to coordinate transportation and installation.
• Working closely with field crews to resolve any issues before, during, or after installation.

This position is primarily focused on providing exceptional customer service and support to our customers and sales staff, while also coordinating logistics to ensure smooth operations. A key part of this role is developing strong relationships with customers and ensuring a seamless, positive experience from initial inquiry to final installation

At Lumbermen’s, our business is built on relationships.  It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.  

• High School diploma/GED required
• Prior experience in a high-paced customer service environment desired
• Project planning/scheduling experience desired

• Excellent verbal and written communication skills with a strong ability to build relationships.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong multitasking abilities and the capacity to manage multiple priorities effectively.
• Exceptional attention to detail and accuracy.
• A proactive approach with a commitment to getting things right the first time.