Deskside Consultant

EdmontonPermanent Employeemid

OtherConsultant

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

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OtherConsultant

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We are looking for an upbeat and proactive Deskside Consultant for our Edmonton branch to support our clients on-site in Edmonton, 15 mins SE of downtown! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.

The successful candidate will be required to travel between multiple sites across Edmonton; as such, a valid driver’s license and reliable transportation are recommended.

Diagnose and resolve incidents associated with application software and operating systems and determine the source of issues and classify their urgency, impact, and nature

Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Install and support PC, laptop, tablet and mobile hardware and software

Image workstations using Microsoft Intune/Endpoint Manager and deploy workstations

Identify and effectively communicate recurring issues and trends and assist with creating efficiencies and processes

Participate in hardware and software reviews and recommend purchases with members of your team

Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades

Work with hardware and software vendors to assist in remediation of incidents, verify timely product delivery, and ensure that new equipment is installed and ready to operate on schedule

Develop and maintain documentation related to end user experience and devices

Must be able to travel to different client locations in and around Edmonton as required by client needs

3+ years of IT support experience, including experience supporting a Microsoft environment in a Service Desk or Desktop Support Role

Knowledge of server operations, infrastructure, web interfaces, remote access tools

Hands-on experience with Windows/Linux/Mac OS environments

Experience with:

-> Microsoft Office O365

-> Remote support

-> PC / printer hardware / VPN / Citrix

-> Active Directory

Ability to identify issues, escalate appropriately and work to resolve them

Effective written and verbal communication skills