NOC Team Lead

Canada - Calgary · CalgaryPermanent Employeelead

OtherManagementTeam Lead

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

Technical Tools

OtherManagementTeam Lead

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We are looking for an engaging and customer-centric NOC Team Lead to join our Calgary branch and working out of our NE client's location. You will lead a team of consultants and partner with the Director, Client Success and Client to ensure a high level of service delivery and client satisfaction.

Lead and support a high‑performing NOC team by sharing company updates, setting clear expectations, and fostering open, transparent communication

Act as a key point of contact for the client, managing day‑to‑day service delivery, expectations, and operational communications

Attend and contribute to regular operational review meetings, and prepare meaningful monthly and quarterly service reports

Coach, mentor, and support team members through bi‑weekly one‑on‑ones, career planning conversations, and ongoing feedback

Provide guidance on technical challenges, helping your team navigate incidents, obstacles, and complex operational situations

Promote a positive, inclusive team culture by leading by example and encouraging engagement through team events and collaboration

Ensure operational excellence by overseeing incident management, escalations, and adherence to ITIL best practices and client processes

Own the delivery of NOC/ITOC services, prioritizing issues that impact critical business operations and participating in post‑incident reviews

Manage administrative and leadership responsibilities including scheduling, timesheets, billing oversight, approvals, and performance recognition

5+ years of experience managing complex, multi-tenant infrastructure tools and cloud-connected technologies

Wide knowledge of multiple technical disciplines including distributed systems, databases, messaging, network routing & switching, Linux, Windows, PowerApps, scripting languages such as C+ and PowerShell and a wide variety of monitoring and management tools such as SolarWinds and Splunk

Experience managing IT service management tools including performance monitoring and ITSM solutions

Experience working with incident tickets, problem tickets, change tickets and service requests that follow ITIL framework standards

Experience managing outage incidents, up to and including major incident management

Experience provisioning new client services and working through customer onboarding tasks

Ability to handle 24/7 services with upwards of 12 analysts and 3 senior support staff including Senior analysts, Patch Coordinator and a Business Analyst.

Strong verbal and written communication

Availability to work early (mornings, evenings or overnights with weekend coverage) to accommodate business needs