Collections Team Lead

Fresh Prints is a New York-based custom apparel startup, but at its core, we’re a platform for opportunity.

We partner with ambitious students across the U.S., giving them the capital, training, and support to build real businesses on their campuses. What starts as selling custom merch often turns into something much bigger - ownership, confidence, and a first taste of entrepreneurship.

Behind the scenes, we’re a fast-growing, high-output team building the systems, structure, and support that make all of this possible. And that’s where Finance - and more specifically, Collections - comes in.

One thing I’ve always believed in is simple: every single dollar that flows through a company deserves attention.

Not in a rigid or bureaucratic way - but in a way that reflects ownership. When money comes in, we should know where it came from, why it came in, and whether it’s been accounted for correctly. When something doesn’t add up, we don’t ignore it - we dig in, understand it, and fix it.

That level of care isn’t driven by process alone. It’s driven by mindset.

The second belief I hold strongly is that problems are meant to be surfaced, not hidden. If there’s a gap, an error, or something that feels off, the expectation is to call it out. Not to assign blame, but to make the system better. Improvement here is a shared responsibility.

And lastly, I believe in thoughtful disagreement. The best outcomes don’t come from everyone agreeing - they come from people who are willing to challenge ideas, back their thinking, and work toward the best solution together. If you have a perspective, you’re expected to bring it to the table.

What stood out to me when I joined Fresh Prints is how naturally these principles already existed here. It’s a culture where ownership is real, feedback is welcomed, and people genuinely want each other to succeed.

The Finance team is responsible for everything that touches money at Fresh Prints - over $30M in annual revenue, flowing across customers, Campus Managers, suppliers, and printers.

But this role, specifically, sits at the heart of Collections - where revenue becomes real.

This isn’t just about following up on payments. It’s about building systems that ensure:

• Customers pay on time, every time
• Inbound and outbound payments are handled accurately, quickly, and cost-effectively
• Discrepancies are identified and resolved before they become problems
• The business has clear, reliable visibility into cash flow

We’re constantly asking questions like:

• How do we handle a higher volume of tickets without compromising quality?
• How do we make collections more efficient without losing the human touch?
• How do we reduce leakage and improve margins at scale?

As a Collections Manager, you won’t just manage these processes - you’ll own and evolve them.

You’ll lead a small but high-impact team, set the metrics that matter, and play a key role in shaping how money moves through the company as we scale. You’ll work closely with leadership, including Josh (CEO), and have the autonomy to drive meaningful change.

• →Lead and manage a team of 2–5 Collections Associates
• →Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
• →Drive improvements in:
• →Collections efficiency
• →Recovery rates
• →Turnaround time on open invoices
• →Set, track, and optimize team performance metrics
• →Manage customer and vendor communication for payment recovery
• →Handle escalations and resolve complex or sensitive cases
• →Build and improve collections workflows, systems, and SOPs
• →Collaborate cross-functionally with Finance, Sales, and Operations
• →Ensure accurate reporting of daily, weekly, and monthly collections data

• Collections / AR / financial operations OR
• Operations/project management in fast-paced environments
• 2+ years managing a team (2-5 people)

• Strong data orientation (Excel, dashboards, tracking metrics)
• Ability to define and track key metrics such as:
• Collections efficiency
• Agent productivity
• Call volume and conversion
• Proven ability to improve processes or workflows
• Strong ownership and execution mindset
• Excellent communication (especially for difficult conversations)
• Ability to make decisions independently and move fast

• Experience in B2C collections or high-volume customer operations
• Exposure to CRM / ticketing tools
• Experience implementing or improving collections tools
• Background in finance, revenue operations, or customer success

• Improved collections % and recovery timelines
• Clear visibility into metrics and performance
• Scalable, efficient collections processes

• This is a remote position

• Working hours are 7 AM - 4 PM EST (US Timings) Monday to Friday