Help Desk Representative - Italian language

Are you the person your friends turn to when they need help with their computer or phone? If you enjoy finding solutions, talking to people, and learning something new every day – this is the job for you! 

We’re looking for a Help Desk Representative to join our Italian team and support clients by solving technical issues and making sure everything runs smoothly. 

• Helping customers step-by-step to solve tech issues
• Answering calls, emails, and support tickets
• Troubleshooting known and new problems (hardware & software)
• Making sure customer issues are resolved within deadlines
• Supporting and guiding new team members
• Following internal procedures and helping improve service quality

• High school diploma (technical background is a plus)
• Fluent Italian (written and spoken) and English
• Flexibility to work in shifts (8:00 - 18:00 - 8 hour shifts)
• Good knowledge of Windows OS
• Problem-solving mindset and attention to detail
• Team spirit and willingness to learn