Service Dispatcher - Freelance, Remote

A U.S.-based fire protection services company provides inspection, testing, maintenance, and emergency response for fire sprinklers, fire alarms, extinguishers, suppression systems, and emergency lighting. They operate nationwide while offering a boutique, highly personalized service experience. Their customers include multi-site commercial brands that value responsiveness, reliability, and rigorous safety standards.

Why does this role exist?
This role ensures every inbound request is routed quickly and accurately so field technicians are scheduled efficiently and customers receive timely service. The Service Dispatcher serves as the communication hub for calls and emails, maintaining organized schedules and meticulous records while providing proactive updates to stakeholders. As service volume grows, this position safeguards response times, data accuracy, and overall customer satisfaction.