Service Dispatcher

Urban Propertiesmid

OtherService Dispatcher

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Quick Summary

Key Responsibilities

Receive maintenance requests from residents via phone, email, or online system. Assess the urgency and nature of each request and determine an appropriate course of action.

Technical Tools

OtherService Dispatcher

Service Dispatcher - Sunrise Management - Urban Properties Division

San Diego, CA

Who we are:

At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.

About this role:

The Service Dispatcher plays a very important role in the organization. The position will be responsible for efficiently coordinating work orders and dispatching maintenance requests from residents to our maintenance team. The ideal candidate will have excellent communication skills, attention to detail, ability to handle multiple tasks simultaneously and commitment to prioritize both resident satisfaction while also working collaboratively with our team members.

This is a genderless position that welcomes candidates from all backgrounds.

Hourly pay range:

$20.00 - $22.00 DOE

What you’ll do - Includes but are not limited to:

Receive maintenance requests from residents via phone, email, or online system.
Assess the urgency and nature of each request and determine an appropriate course of action.
Coordinate with maintenance technicians to schedule repairs and ensure timely completion.
Maintain accurate records of all maintenance requests and their status.
Follow up with residents regularly to ensure satisfaction and resolve any outstanding concerns.
Provide empathetic and professional assistance to residents in person or over the phone.
Collaborate with property management staff to address any escalated issues or complex requests. Continuously improve processes by identifying areas for efficiency and recommending solutions. Stay updated on property policies and procedures related to maintenance requests.
Represent Sunrise Management and the community in a professional manner. Maintain a positive businesslike attitude in person and on the telephone. The role is expected to adhere to the company dress and grooming policy.
Performs other duties as assigned.

An educational degree not required.
At least one year of related experience preferred.
Proficient at Microsoft Office, including Word and Excel.
Minimum of 1 year experience working on a PC
Property management experience is preferred.

Focused with high attention to detail
Curious and proactive
Growth-oriented and well-organized
Disciplined and self sufficient
A strong communicator
Tech savvy

We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:

Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
Work Model – Strong support for a work-life balance while keeping you connected and engaged.
Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

Sunrise Management is an equal opportunity employer and a drug free workplace.  We celebrate diversity and are committed to creating an inclusive environment for all team members.