Front Desk Agent

Embassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are ample opportunities for career growth and advancement. Our hotel features spacious suites, upscale facilities, and a warm and welcoming environment, creating an exciting work environment. As a member of the Embassy Suites Berkeley Heights team, you'll have the chance to provide outstanding service to our guests, work in a supportive team, and be a part of the renowned Hilton brand. Join us in delivering memorable hospitality experiences and become a valued member of our team at Embassy Suites Berkeley Heights!

Are you a passionate hospitality professional eager to craft unforgettable guest experiences and excel in customer service while being the first point of genuine connection for our guests? Join our team as a Front Desk Agent and be the welcoming face of our beautiful hotel in the heart of Berkeley Heights, NJ. As our Front Desk Agent, you'll create outstanding guest experiences, transforming routine check-ins into warm, personalized welcomes that set the tone for an exceptional stay.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and transform your hospitality skills into a dynamic career path with competitive benefits, ongoing training, and a supportive work environment. Apply now to become a Front Desk Agent and unlock your potential in the world of exceptional guest services!

• Previous experience in customer service preferred, but we also welcome passionate individuals new to hospitality with a strong desire to learn and grow
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent