Group Product Manager, Client Services

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• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is hiring a Group Product Manager to sit at a key intersection in the business — enrollment, eligibility, and custom client work. Make it easy for eligible members to find, join, and activate on Maven — and ensure clients see the value that drives renewal.

This role is the connective tissue between Maven's market-facing teams and core product. You will own long-term platform investments — eligibility scalability, enrollment funnel performance — while also serving as the product owner for business requirements coming in from clients and client-facing teams. Some of that work you will execute directly in a forward-deployed capacity; the rest you will triage, prioritize, and route to core product owners. You will report directly to the SVP of Product and manage one PM owning Enrollment & Eligibility day-to-day.

The right person is deeply fluent in benefits and eligibility systems, knows how to hold the line on member-first decisions in a high-pressure B2B2C environment, and can build a principled framework for what gets built, when, and by whom.

Maven's culture is changing. We are resetting around speed, data-driven iteration, and deep member obsession. This hire needs to lead that reset on the client services surface.

• →The client services product surface: enrollment, eligibility, payer configuration, and employer-facing experience
• →One PM (Enrollment & Eligibility) — you will manage, develop, and hold accountable
• →Long-term eligibility platform scalability — investments that unlock enrollment growth at scale, not just point fixes
• →Enrollment funnel instrumentation and optimization — a member-centric view of where activation breaks down across landing pages, eligibility verification, and onboarding flows, with a clear plan to improve it
• →Custom products and services for key clients — partner with Client Services and Growth to understand commercial priorities, develop a clear framework for how to evaluate, prioritize, and execute against them in partnership with core product and engineering teams
• →A triage and prioritization framework for custom client requests — evaluate against platform leverage, sequence against core roadmap, route to the right owner, and communicate decisions back to Client Services and Growth with clarity
• →Forward-deployed product work where needed — you will spend meaningful time embedded with client-facing teams, on client calls, and in RFP processes where product depth matters
• →Translation of employer, payer, and client requirements into member-first product decisions — build strong partnerships with clients and client-facing teams, while ensuring B2B pressure does not override member need
• →Partnership with Benefits Experience and Care Delivery on downstream activation and messaging surfaces

• 7+ years in product, with meaningful time in health benefits, payer systems, or a complex B2B2C environment — eligibility and enrollment fluency is the highest bar for this role
• Deep understanding of how benefits data flows — from employer configuration through eligibility verification through member activation — and where it breaks
• Experience in a forward-deployed or client-embedded product capacity — you are comfortable owning the product relationship with external stakeholders, not just internal ones
• Experience managing or mentoring PMs — you know how to develop product talent, not just do the work yourself
• Strong data skills: funnel instrumentation, activation analysis, communicating outcomes to client success, growth, and executive stakeholders
• Experience navigating custom client work in a scaled product org — you know how to evaluate one-off requests against platform leverage, say no when it matters, and find the path that serves both the client and the core product
• Familiarity with AI-assisted product development — you have used LLM or agentic tools in your product workflow and understand their application to enrollment and eligibility surfaces
• High ownership: you operate like a founder on your surface, push through ambiguity, and do not wait for direction
• Member empathy that holds even when client pressure is loud and urgent

• GPMs who manage stakeholders rather than own outcomes
• GPMs who cannot read and interpret their own funnel data
• GPMs who treat every client request as a roadmap item without a framework for what gets built and what does not
• GPMs who are effective internally but lose credibility or clarity in client-facing situations
• GPMs who delegate up rather than make the call

• PM (Enrollment & Eligibility) operating with clear priorities and a defined roadmap
• Enrollment funnel fully instrumented, baseline metrics established
• Eligibility platform scalability assessment complete, improvement plan in flight
• Triage and prioritization framework for custom client requests defined and socialized with Client Services and Growth
• Forward-deployed operating model established — clear cadence with client-facing teams, presence in key client and RFP conversations
• Activation improvement roadmap defined and aligned with client success

Maven embraces a flexible hybrid work model. This role is exclusively open to candidates in these locations with a strong preference for San Francisco, CA.

Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.