Senior Associate, Strategy & Operations

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Senior Associate, Strategy & Operations who will serve as a key problem-solver and builder on our Consumer operations team. This role sits at the intersection of operations strategy and hands-on execution — owning projects end-to-end, using data to find the root cause of complex issues, and building scalable processes in a fast-moving environment. You will report to the Director of Operations, New Ventures and work closely with cross-functional partners in Product, Clinical, Data, Workforce Planning, and Member Operations to improve the way Maven delivers care to its members.

As a Senior Associate, Strategy & Operations at Maven, you will:

• Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement
• Drive operational readiness for new Consumer product and service line launches — partnering cross-functionally to define workflows, build support infrastructure, and execute an effective MVP while designing for scalability from the start
• Dig into operational and member experience data to identify patterns, surface root causes, and translate findings into clear, actionable recommendations for leadership and cross-functional partners
• Design, build, and iterate on internal processes, workflows, and tooling that improve efficiency, quality, and consistency for the Consumer Support and Consumer Provider team
• Partner with Product teams to represent the voice of operations: flagging member pain points, defining requirements, and supporting launches of new features or programs
• Develop and maintain reporting infrastructure that tracks operational health, identifies trends, and enables data-driven decision-making across the team

We're looking for you to bring:

• 2–5 years of experience in operations, strategy & ops, consulting, or a related analytical role
• Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus but not required
• Strong analytical instincts: you're comfortable digging into large datasets, building models in Excel or Google Sheets, and have experience with SQL or BI tools (Looker, Tableau, etc.)
• A track record of running projects end-to-end — you set the timeline, manage stakeholders, resolve blockers, and drive to completion
• Comfort operating in ambiguity: you can get started with an incomplete picture, make smart assumptions, and adjust as you learn more
• A builder's mentality — you see a broken process and your first instinct is to fix it, not just document it
• Clear, concise communication skills; you can distill complex problems into crisp summaries for both operational and executive audiences
• High ownership and low ego — you take the work seriously, act with urgency, and are just as willing to do the unglamorous execution work as the strategic thinking
• Comfort and fluency with AI tools to improve operational workflows and create automation and efficiency

The base salary range for this role is $123,000 - $140,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.