COMPLAINTS INVESTIGATOR I (MIA Officer II)

Introduction

The Maryland Insurance\r\nAdministration (MIA) is an independent State agency that regulates Maryland’s\r\n$49 billion insurance industry and protects consumers by monitoring and\r\nenforcing insurers’ and insurance professionals’ compliance with State\r\nlaw.� Staff members are subject matter experts who serve as a resource for\r\nlawmakers, consumers, and other public and private entities.�\r\n\r\nThe MIA is charged with a broad range of responsibilities including the\r\nlicensure of insurance carriers and insurance producers (brokers/agents)\r\noperating in Maryland, the conduct of financial examinations of companies to\r\nmonitor financial solvency, and the review and approval of rates and contract\r\nforms.� The MIA investigates reports of consumer fraud and consumer\r\ncomplaints about life, health, automobile, homeowners, and/or property\r\ninsurance.� Insurance carriers are subject to market conduct examinations\r\nand other actions to monitor compliance with Maryland law.� The MIA also\r\nhas a unit dedicated to consumer education and outreach, which participates in\r\nhundreds of events and reaches thousands of individual consumers annually.\r\n�\r\n* This is a Special\r\nAppointment position that serves at the pleasure of the Appointing Authority.\r\n

GRADE

MIA 0014\r\n

LOCATION OF POSITION

Baltimore City, Hybrid\r\n(between office and telework), or 100% remote (after successful completion of\r\ninitial training)\r\n

POSITION DUTIES

The MIA is�recruiting to fill a\r\nComplaints Investigator I position in the Life and Health Division. A Complaints\r\nInvestigator I represents the entry level of work investigating consumer\r\ncomplaints concerning life and health insurance issues, which involves communicating\r\nwith the public in writing and by telephone. Under the supervision of management,\r\nthe Complaints Investigator I conducts an investigation by reading the\r\ncomplaint, identifying the issues, and asking the company written questions.\r\nThe Complaints Investigator I reads and analyzes responses, insurance policies\r\nand documents; applies relevant insurance laws; and recommends a determination\r\nof whether the company has violated the law. If there is no violation, the\r\nComplaints Investigator I explains, to the complainant in writing, the reasons\r\na company did not violate the law. The Complaints Investigator I also answers\r\nincoming calls from consumers and providers, offering them assistance and\r\ndirection with their complaints; and assists with hearing preparation, if\r\nneeded.\r\n�\r\n\r\n\r\nA successful Complaints Investigator I will possess\r\ngood customer service skills and strong verbal and written communication\r\nskills, and will have the ability to read and understand statutes and\r\nregulations, pay attention to details, handle fluctuating caseloads, and meet\r\nstandards for timely handling of complaint files.\r\n

MINIMUM QUALIFICATIONS

Education: Bachelor's\r\ndegree from an accredited four-year college or university.\r\nExperience: None.\r\n�\r\nNote:�\r\n1-�Four years experience in life/health insurance industry as claims\r\nprocessor, underwriter, and investigator or in a related insurance area can\r\nsubstitute for the minimum requirements as stated above.\r\n\r\n\r\n2-�Three (3) years’ experience working within the Maryland Insurance\r\nAdministration or another State’s insurance regulatory agency in a life/health\r\ninsurance capacity as an investigator, examiner, enforcement officer, customer\r\nservice representative or administrative support capacity can be substituted\r\nfor the education requirements.\r\n

BENEFITS

Our comprehensive benefits\r\npackage includes a generous leave package; medical, prescription, dental and\r\nvision coverage; healthcare and dependent daycare flexible spending accounts; a\r\ndefined benefit pension plan with optional 457 and 401k supplemental retirement\r\nplans; flexible work schedules; and service that may qualify the successful\r\ncandidate for the Federal Public Service Loan Forgiveness Program.\r\n\r\n\r\nSTATE\r\nOF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

Please contact:\r\ncharrison@maryland.gov for additional information concerning this recruitment.\r\nOnline applications are strongly preferred. For immediate consideration: upload\r\none (1) WORD or PDF file, that includes your combined cover letter and resume, to\r\nthe 'Resume' tab.\r\n�\r\nIf you are unable to apply\r\nonline, you may submit an application packet by mail. �Your submission\r\nmust be received by close of business, on the closing date for the recruitment.\r\nPostmarks will not be accepted.\r\n�\r\nComplete application\r\npackets may be mailed to:\r\nMaryland Insurance\r\nAdministration\r\nHuman Resources -\r\nRecruitment #: 26-009638-0001\r\nSt. Paul Place, Suite 2700\r\nBaltimore, MD 21202\r\nTTY �Users: call via\r\nMaryland Relay\r\nWe thank our Veterans for\r\ntheir service to our country, and encourage them to apply.\r\nAs an equal opportunity\r\nemployer Maryland is committed to recruiting, retaining and promoting employees\r\nwho are reflective of the State’s diversity.\r\n\r\n\r\n�\r\n