Travel Information Aide I (Travel Information Aide I (I-95 North & South Welcome Center))

Introduction

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n**DEADLINE EXTENDED -�PREVIOUS APPLICANTS DO NOT NEED TO RE-APPLY**\r\n\r\n\r\nThe Maryland Department of Commerce is seeking qualified applicants for�part-time contractual�Travel Information Aide I positions within the Office of Tourism Development for the�I-95 North and South Welcome Center.\r\n\r\n\r\nThe incumbent will work 40 hours Bi-weekly.\r\n\r\n\r\n

GRADE

8\r\n\r\n\r\n

LOCATION OF POSITION

I-95 North & South Welcome Center;\r\nBetween Exits 38 & 35; Mile Marker 37; Savage MD� 20763\r\n\r\n\r\n\r\n

POSITION DUTIES

The main purpose of this position is to sell Maryland as a premier travel destination according to the Office of Tourism Development’s (OTD) Annual Marketing and Development Plan. The purpose is accomplished through high-quality customer service, dissemination of product knowledge and executing Welcome Center (WC) operational duties. Work is governed by policies and procedures outlined in the WC handbook and all other applicable State of Maryland, Department of Commerce and/or OTD regulations, policies and procedures. This position is directly related to the successful execution of OTD’s Annual Marketing and Development Plan because of its crucial role in:�\r\n\r\n\r\n\r\n\r\n Increasing Transactional Outcomes by sharing destination-related information about the state’s visitor experiences, events, businesses and deals/discounts/promotions\r\n Efficiently and effectively providing�Welcome Center�and�Office of Tourism Development�operational assistance.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Education:�Graduation from an accredited high school or possession of high school equivalency certificate\r\n�\r\nExperience:�Two (2) years of experience working in public information in a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.)\r\n\r\n\r\n

SELECTIVE QUALIFICATIONS

The Welcome Center operates Thursday to Monday weekly, from 8:00 AM to 4:30 PM.�Please note that working hours include weekends, and applicants must be able to frequently lift and/or move up to 50 pounds.\r\n\r\n\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.\r\n1.�Strong customer service and communication skills�\r\n�\r\n2. Experience in processing and conducting self-directed research to stay current on Tourism information including visitor experiences, events, and promotions within a specific geographic area.\r\n�\r\n3.�Experience with Maryland attractions, accommodations, recreational facilities, services, events and destinations.\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.�\r\n\r\n\r\nAll information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.\r\n\r\n\r\n

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.\r\n\r\n\r\nLeave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.\r\n\r\n\r\n

FURTHER INSTRUCTIONS

Online applications are highly recommended. To be considered, you must submit a complete application and all required materials by the closing date, including the supplemental questionnaire. A resume may be included as supporting documentation, but a resume alone will not be accepted or considered. Information submitted after the closing date will not be reviewed.�\r\n\r\n\r\nIf unable to apply online,�please submit your state application/resume�by the closing date and time�to�HR contact listed below.\r\n\r\n\r\nIf you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to HR�contact listed�below.\r\n\r\n\r\n\r\nAnna Halikias\r\nanna.halikias@maryland.gov\r\n\r\n\r\nIf you have questions about this recruitment, please contact the Department of Commerce at 410-767-6300.\r\nYou may also visit our website:�Department of Commerce.�\r\n\r\n\r\nIf you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or�Application.Help@maryland.gov.�\r\n\r\n\r\nIf you are unable to apply online, submit your State application form, resume and supplemental questionnaire to: anna.halikias@maryland.gov\r\n\r\n\r\n\r\nAs an E-Verify and Equal Opportunity Employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.\r\n\r\n\r\nWe thank our Veterans for their service to our country and encourage them to apply.\r\n\r\n\r\nTTY Users: call via Maryland Relay�1-800-735-2258\r\n\r\n