Moonpay7d ago

Quality Analyst, Trust & Safety Ops (Bangalore)

Bengaluru, KarnatakaRemotemid

OtherAnalyst

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Quick Summary

Overview

About MoonPay Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Why? Because crypto,

Technical Tools

OtherAnalyst

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Why?

Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do

MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Proven at scale

Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

India (Bangalore) - EU hour coverage

This role will be remote.

We’re looking for a Quality Analyst to join our Trust & Safety Operations team, focusing on quality assurance across Fraud Operations and Disputes / Chargebacks workflows.

In this role, you will be responsible for reviewing and auditing the work of analysts, ensuring decisions are accurate, consistent, and aligned with internal policies and external regulations (Visa, Mastercard, etc.).

You will play a critical role in identifying quality gaps, improving decision-making frameworks, and driving operational excellence, directly impacting fraud loss, chargeback performance, and customer experience.

This is a great opportunity for someone who has strong experience in fraud operations or disputes and is looking to move into a quality, audit, or process improvement-focused role, with high visibility and impact across the Trust & Safety function.

Perform quality reviews of manual fraud decisions and chargeback / dispute handling to ensure accuracy and consistency

Audit analyst decisions against internal policies, risk frameworks, and card network rules (Visa, Mastercard, PayPal, etc.)

Identify trends in errors, inconsistencies, and edge cases across workflows

Produce QA reports and insights to highlight performance gaps and improvement opportunities

Partner with Fraud Investigations, CX, and Payments teams to drive process improvements

Support calibration sessions and contribute to defining QA standards, playbooks, and scoring frameworks

1+ years experience in a Quality Analyst role within fraud or chargebacks/ disputes operations

3+ years experience in fraud operations or chargebacks/ disputes in fintech, payments, or high-risk environments

Strong understanding of fraud risk signals, transaction analysis, and decision-making frameworks

Solid knowledge of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles

High attention to detail with the ability to identify inconsistencies and edge cases

Strong analytical mindset with experience interpreting data and identifying trends

Ability to provide structured feedback and drive improvements in operational processes

Experience working across both fraud and disputes workflows

Experience working in crypto or strong personal interest in the space

Exposure to fraud tooling, rule tuning, or decision engines

Experience working with Unit21 case management solution

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Open to applicants worldwide

Listing Details

Posted: April 28, 2026
First seen: April 28, 2026
Last seen: May 5, 2026

Posting Health

Days active: 6
Repost count: 0
Trust Level: 52%
Scored at: May 5, 2026

Signal breakdown

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Apply for this position

Moonpay

lever

MoonPay builds web3 infrastructure for the crypto economy. Our on- and off-ramp, NFT checkout and minting infrastructure provide end-to-end advisory and tools for all web3 needs in over 160 countries. Our vision is to unlock ownership for everyone and our mission is to onboard the world into web3 where people can own, create and share value freely.

Employees

350

Founded

2018

Domain

Jobs

External application · ~5 min on Moonpay's site

Please let Moonpay know you found this job on Jobera.