Moonpig4d ago

New

Supervisor

United Kingdom·TamworthPermanentmid

OtherSupervisor

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Quick Summary

Overview

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered.

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OtherSupervisor

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

About the Role

~3 min read

We’re looking for a hands-on Supervisor to support the day-to-day running of our Inbound, Space, Projects, and Inventory operations at our Tamworth site. This is a working leadership role where you’ll combine operational delivery with team coordination, helping to keep stock moving safely, accurately, and efficiently across the warehouse.

You’ll play an important role in driving operational performance, maintaining high standards, and supporting a positive team culture. Working closely with Supply Chain, internal teams, suppliers, and carriers, you’ll help ensure smooth communication, effective problem-solving, and reliable operational delivery.

This role is ideal for someone who enjoys balancing frontline leadership with practical operational responsibilities in a fast-paced environment.

The first stage of the interview process will be an onsite assessment day. We’ll update shortlisted candidates with further details. Candidates successful at the assessment stage will then be invited to a final onsite interview with the Hiring Manager and one additional team member (45–60 minutes).

Lead and support daily activities across Inbound, Space, Projects, and Inventory operations.

Allocate workload effectively to ensure priorities and service levels are achieved.

Monitor workflow throughout the shift and respond to changing operational demands.

Act as a first point of contact for operational queries and escalations.

Support inbound, stock movement, inventory, and space utilisation activities within the operation.

Safely operate VNA/forklift equipment in line with site procedures and licence requirements.

Support stock putaway, replenishment, relocation, and housekeeping activities.

Build strong working relationships with Supply Chain teams, suppliers, carriers, and internal stakeholders.

Communicate operational updates, priorities, risks, and performance information clearly.

Support productivity, quality, service, and stock accuracy targets.

Track team performance and support corrective actions where required.

Provide coaching, guidance, onboarding, and day-to-day support to team members.

Conduct team briefings and communicate operational priorities.

Support project and change activity across the department.

Identify opportunities to improve processes, efficiency, stock accuracy, and space utilisation.

Ensure all activities are completed safely and in line with company procedures and operational standards.

Support audit readiness, compliance activity, and housekeeping standards across the department.

Valid VNA/Forklift licence.

Experience working within a warehouse, logistics, or supply chain environment.

Strong understanding of inbound operations, inventory control, stock management, or space planning.

Experience supporting or leading teams within a fast-paced operational environment.

Ability to balance hands-on operational tasks with leadership responsibilities.

Strong communication skills with confidence working across teams and external contacts.

Comfortable using Warehouse Management Systems (WMS).

Good working knowledge of Google Sheets, Google Docs, and Microsoft Office products.

Strong organisation skills with the ability to prioritise workload effectively.

Good attention to detail and problem-solving ability.

Solid understanding of health and safety practices within warehouse operations.

Positive and collaborative approach to teamwork and continuous improvement.

Stage 1: Onsite Assessment Day
Stage 2: Final Onsite Interview with Hiring Manager and Team Member (45–60 mins)
Offer! 🎉

Our process may vary depending on role and availability. We keep candidates informed of any changes.

💡 What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

💰 Competitive Pay & Bonus: Including generous pension plans and staff discounts on Moonpig products.

🩺 Wellbeing First: Private medical and dental care (UK), mental health support, and on-site food trucks during busy periods.

🎉 Feel-Good Extras: Birthday and anniversary celebrations, a friendly team culture, and a supportive warehouse environment where we Think Team every day.

📍 On-Site at Tamworth: Modern, safe, and social workspace with fixed shift patterns to support balance.

📈 Room to Grow: Learning opportunities, internal development paths, and the chance to Raise the Bar as you grow with us.

Want to know more?

Explore our full benefits package: here

🌟 Our Values

At Moonpig, our values guide how we show up every day — whether we’re packing orders, fixing a printer jam, or helping a teammate hit a deadline:

🦁 Be Brave – We speak up, take initiative, and try new things — even when it’s a bit outside our comfort zone.

🎯 Raise the Bar – We take pride in doing great work and always look for ways to improve how we work and deliver.

🧠 Keep it Simple – We focus on what really matters, avoid unnecessary complexity, and get things done.

🤝 Think Team – We support each other, work together, and know we’re stronger as one team — whether on the warehouse floor or across the business.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.