1st Line Support Analyst

Central Support / HybridHybridmid

OtherSupport Analyst

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Quick Summary

Overview

1st Line Support Analyst⏳ 37.5 hours per week – Weekend work will be introduced in the future🏠 Hybrid – Work from home and our Toddington office At Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive.

Technical Tools

OtherSupport Analyst

About the Role

~1 min read

As a 1st Line Support Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices.

This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team.

What We Offer

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✅ Competitive salary & benefits: Up to 10% bonus
✅ Generous time off: 25 days holiday
✅ Exclusive discounts: Up to 60% off for you, your partner, and loved ones
✅ Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
✅ Career development: Fantastic training opportunities, including funding for qualifications

Responsibilities

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Be the friendly first point of contact for IT queries, ensuring colleagues feel supported
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Provide exceptional customer service with patience and a problem-solving mindset
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Manage IT requests, troubleshoot issues, and escalate where necessary
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Work efficiently to resolve technical incidents remotely
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Ensure accurate ticket logging and maintain clear communication on progress
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Support 2nd/3rd Line escalations when required
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Keep systems running smoothly by maintaining detailed technical records

Experience with Windows Desktop (10/11) in a business environment
Strong troubleshooting skills for technical faults
Knowledge of Active Directory administration and Microsoft 365 applications
Experience in business application support